Forest Made is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Forest Made
ABN:
Email: withlove@forestmade.co
Location: Arcadia, NSW, Australia

Personal Information We Collect

We may collect and store the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Postal and billing address

  • Order history

  • Payment information (processed securely by third-party providers)

  • IP address and browsing activity on our website

How We Collect Your Information

We collect personal information in the following ways:

  • When you place an order or make a purchase through our website

  • When you subscribe to our email list or fill out a contact form

  • When you engage with us on social media or other digital platforms

  • Automatically via cookies and analytics tools when you visit our website

Your information is securely stored using Squarespace's platform and associated third-party services (e.g. Stripe, Klaviyo, Mailchimp), all of which have privacy and security measures in place.

Why We Collect Your Information

We collect personal information to:

  • Process and deliver your orders

  • Communicate with you about your purchases or enquiries

  • Provide customer support

  • Send newsletters, promotions, or product updates (only if you opt in)

  • Improve your website experience through analytics

How We Use and Disclose Your Information

We use your personal information to provide our services and improve your experience. We may disclose your information:

  • To trusted third parties who help us operate our website, run our business, or provide services (e.g. Squarespace, payment processors, delivery services)

  • If required by law or to protect our legal rights

We do not sell or rent your personal information to third parties.

Accessing or Correcting Your Personal Information

You can request access to your personal information or ask for corrections by contacting us at withlove@forestmade.co. We will respond within a reasonable timeframe, typically within 30 days.

Complaints

If you believe your privacy has been breached or mishandled, please contact us in writing at withlove@forestmade.co. We take all complaints seriously and will investigate and respond to your concerns in accordance with the Privacy Act.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at: www.oaic.gov.au/privacy/privacy-complaints

Overseas Disclosure

At this time, your personal information may be disclosed to third-party service providers located outside Australia, including:

  • United States (e.g. Squarespace, Stripe, Klaviyo, Mailchimp)

  • European Union (in accordance with GDPR-aligned platforms)

We only work with providers who have appropriate data protection safeguards in place.

Updates to This Policy

We may update this policy occasionally to reflect changes to our practices or legal obligations. The latest version will always be available on our website.

Privacy Policy